Updated: 4/20/2026

Neighborhood Realty and Property Management (“NRPM,” “we,” “us,” or “our”) operates the website nrpmaustin.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information:

  • Contact information — name, email address, and phone number submitted through our website contact forms.
  • Rental application data — financial information, rental history, and background check information submitted as part of the tenant screening process.
  • Owner and tenant portal data — account credentials and activity collected through our AppFolio-powered owner and tenant portals.
  • Usage data — IP address, browser type, pages visited, and time spent on our website, collected automatically through Google Analytics and cookies.
  • Communications — messages and inquiries you send to us via email or contact forms.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries submitted through our contact forms and provide property management services
  • Process rental applications and conduct tenant screening
  • Facilitate owner and tenant portal access and communications
  • Send service-related updates, maintenance notices, and financial reports
  • Analyze website traffic and improve our website using Google Analytics
  • Comply with applicable legal and regulatory obligations

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as your IP address, browser type, pages visited, and time on site. This data is aggregated and does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for any purpose.

Sharing of Information

We may share your information only in the following limited circumstances:

  • Service providers — including AppFolio, background screening vendors, and other third parties necessary to deliver our services.
  • Property owners — tenant information may be shared with the property owner as part of our management services.
  • Legal authorities — when required by law, court order, or to protect our legal rights.

Cookies

Our website uses cookies, including those set by Google Analytics, to analyze website traffic and improve user experience. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, contact us at the information below.

Third-Party Links

Our website may contain links to third-party websites, including AppFolio portals. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Neighborhood Realty and Property Management
11917 Oak Knoll Dr., Ste F
Austin, Texas 78759
Phone: (512) 335-8686
Email: info@nrpmaustin.com